{"id":4182,"date":"2021-08-13T06:12:34","date_gmt":"2021-08-13T06:12:34","guid":{"rendered":"https:\/\/varthana.com\/student\/?page_id=4182"},"modified":"2026-04-15T10:41:44","modified_gmt":"2026-04-15T10:41:44","slug":"vcare","status":"publish","type":"page","link":"https:\/\/varthana.com\/student\/vcare\/","title":{"rendered":"VCARE \u2013 Varthana care for you"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"color: #46a746;\">Dear Customer<\/h3>\n<p>We have been honored and privileged to serve you, over your needs on education finance throughout the years. We thank you for your continued support and relationship with us, even in the difficult times where unprecedented situations affect our families, businesses, communities and way of life.<\/p>\n<p>We at Varthana Finance aim to continue providing extended support to our Customers and would like to take this opportunity to introduce \u201cVCare\u201d &#8211; Our new Customer Experience initiative to<\/p>\n<ul>\n<li>Serve you through a multi-channel support system<\/li>\n<li>Respond and resolve all your queries and concerns within our committed timelines<\/li>\n<li>Empower you to escalate your complaint to us in case you are not satisfied with our response<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3 style=\"color: #46a746;\">We are here for you<\/h3>\n<p>We understand that every customer is unique and special and so is the preferred way to interact with us! Therefore, we have dedicated multiple touchpoints for you to get any support from us.<\/p>\n<ul>\n<li><strong>Call <\/strong>\u2013 Speak to our Customer Experience Specialist in your preferred language at our helpline 080-68455777 Monday through Saturday 9 AM to 7 PM IST, except national and public holidays<\/li>\n<li><strong>Email <\/strong>\u2013 Write to us at <strong><a href=\"mailto:care@varthana.com\">care@varthana.com <\/a><\/strong>from your registered email ID if you are an existing customer, or you can write to us at <strong><a href=\"mailto:hello@varthana.com\">hello@varthana.com <\/a><\/strong>if you are looking to avail our loan or any other customized product<\/li>\n<li style=\"display: none;\"><strong>SMS <\/strong>\u2013 Simply send \u201cHELLO\u201d to 92932 92932 from your mobile number, and we will contact you shortly to address all your enquiries on your loan account, our products, or services<\/li>\n<li><strong>Letter <\/strong>\u2013 Post a letter to us at Varthana Finance Pvt. Ltd., Varasiddhi, 3rd Floor, No. 5BC-110 Service Road, 3rd Block HRBR Layout, Bengaluru, 560 043, Karnataka, India<\/li>\n<li><strong>Website <\/strong>\u2013 You can submit your message on our website. To submit, click <strong><a href=\"https:\/\/varthana.com\/student\/contact-us\/\">here<\/a><\/strong><\/li>\n<li><strong>Branches \u2013 <\/strong>Walk-in to any of our branches near to you. Our branches are operational on Monday through Friday 9:30 AM to 6:30 PM IST, except national and public holidays. To locate, click <strong><a href=\"https:\/\/varthana.com\/student\/branches\">here<\/a><\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3 style=\"color: #46a746;\">We respect your time<\/h3>\n<p>We empathize with your efforts in reaching out to us and ensure that you get timely response on your queries, error free processing of requests and speedy resolutions on the complaints. That&#8217;s a promise. The turnaround time starts from the day we receive query, request or complaint from you with complete details.[\/vc_column_text][vc_column_text]<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"498\"><strong>List of Services<\/strong><\/td>\n<td width=\"126\"><strong>Maximum Turn<\/strong><\/p>\n<p><strong>Around Time<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"498\">Response on the enquiries on your loan account, our processes &amp; products<\/td>\n<td width=\"126\">1 Working Day<\/td>\n<\/tr>\n<tr>\n<td width=\"498\">Servicing requests involving demographic updates\u00a0(Change in personal and contact details, Aadhar &amp; PAN)<\/td>\n<td width=\"126\">3 Working Days<\/td>\n<\/tr>\n<tr>\n<td width=\"498\">Servicing requests involving any regular documents\/statements\u00a0(Welcome Kit, Statement of Account, Repayment Schedule &amp; Loan Interest Certificate)<\/td>\n<td width=\"126\">1 Working Day<\/td>\n<\/tr>\n<tr>\n<td width=\"498\">Servicing requests involving payouts\u00a0(Refund\/Adjustment of excess payment or failed transaction)<\/td>\n<td width=\"126\">7 Working Days<\/td>\n<\/tr>\n<tr>\n<td width=\"498\">Servicing requests involving any other documents\u00a0(Foreclosure letter, List of Documents &amp; Property Documents)<\/td>\n<td width=\"126\">15 Working Days<\/td>\n<\/tr>\n<tr>\n<td width=\"498\">Servicing requests involving financial updates\u00a0(Change in NEFT, ECS, SI or bank account)<\/td>\n<td width=\"126\">7 Working Days<\/td>\n<\/tr>\n<tr>\n<td width=\"498\">Servicing requests for approval-based cases\u00a0(balance transfer, foreclosure, moratorium, restructuring, cancellation of loan)<\/td>\n<td width=\"126\">15 Working Days<\/td>\n<\/tr>\n<tr>\n<td width=\"498\">Complaints on demographic updates, documents &amp; statements, fees &amp; charges, payments &amp; payouts<\/td>\n<td width=\"126\">5 Working Days<\/td>\n<\/tr>\n<tr>\n<td width=\"498\">Complaints on mis-selling, wrong\/incomplete information, wrong commitment, collection\/recovery process or delayed loan disbursement<\/td>\n<td width=\"126\">10 Working Days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3 style=\"color: #46a746;\">We value you<\/h3>\n<p>We are committed to resolve our customer complaints on priority. If you are not satisfied with the response or resolution provided to you on your complaint, you may choose to escalate the complaint to our Grievance Redressal cum Nodal Officer at <a href=\"mailto:grievance@varthana.com\">grievance@varthana.com<\/a>. We shall take all necessary steps to redress and resolve the grievance and to send a response as soon as possible and, in any case, not later than a maximum period of 21 working days from the receipt of your complaint.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Dear Customer We have been honored and privileged to serve you, over your needs on education finance throughout the years. We thank you for your continued support and relationship with us, even in the difficult times where unprecedented situations affect our families, businesses, communities and way of life. We at Varthana Finance aim to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"acf":[],"_links":{"self":[{"href":"https:\/\/varthana.com\/student\/wp-json\/wp\/v2\/pages\/4182"}],"collection":[{"href":"https:\/\/varthana.com\/student\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/varthana.com\/student\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/varthana.com\/student\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/varthana.com\/student\/wp-json\/wp\/v2\/comments?post=4182"}],"version-history":[{"count":5,"href":"https:\/\/varthana.com\/student\/wp-json\/wp\/v2\/pages\/4182\/revisions"}],"predecessor-version":[{"id":39426,"href":"https:\/\/varthana.com\/student\/wp-json\/wp\/v2\/pages\/4182\/revisions\/39426"}],"wp:attachment":[{"href":"https:\/\/varthana.com\/student\/wp-json\/wp\/v2\/media?parent=4182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}