Customer Complaint

Customer Helpline: 080-68455777
Existing Customer: [email protected]
New Sales Enquiries: [email protected]

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Customer Complaint and Grievance Redressal

Level 1

A Customer can submit the complaint at any of the Customer touch-points mentioned below.

Contact the Branch Manager

Call our Customer Helpline 080-68455777

Email us at [email protected]

Post the complaint to Varthana Finance Pvt Ltd, Varasiddhi, 3rd Floor, No. 5BC-110 Service Road, 3rd Block HRBR Layout, Bengaluru, 560 043, Karnataka, India

Level 2

If there is a delay in the resolution of the complaint or the Customer is not satisfied with the resolution provided on the complaint, he/she may choose to write to our Grievance Redressal cum Nodal Officer whose details are mentioned below.

Name - Mr. Chandra Kumar CS

Telephone Number - 080-68455777

Email ID - [email protected]

Address - Varthana Finance Pvt. Ltd., Varasiddhi, 3rd Floor, No. 5BC-110 Service Road, 3rd Block HRBR Layout, Bengaluru, 560 043, Karnataka, India

Level 3

If Customer is not satisfied with the resolution provided at Level 2, he/she may choose to escalate the complaint to our Principal Officer whose details are mentioned below.

Name - Mr. Brajesh Mishra

Telephone Number - 080-68455777

Email ID - [email protected]

Address - Varthana Finance Pvt. Ltd., Varasiddhi, 3rd Floor, No. 5BC-110 Service Road, 3rd Block HRBR Layout, Bengaluru, 560 043, Karnataka, India

Level 4

If Customer is still not satisfied with the resolution of the complaint, he/she may choose to write to the RBI Ombudsman through any of the touch points mentioned below.

Online Complaint Management System at https://cms.rbi.org.in & https://sachet.rbi.org.in/

Email to Centralized Receipt and Processing Centre (CRPC) at [email protected]

Post the complaint to Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017

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