Digital Lending
✆ Customer Helpline - 080-68455777   📧 Existing Customer - [email protected]   📧 New Sales Enquiries - [email protected]

Digital Lending Products

Normal Fixed Loan

  • An eligible loan is provided for the course fee.
  • The customer repays with applicable interest as specified in the KFS and loan agreement.

No-Cost EMI

  • The course fee is financed under a No-Cost EMI scheme.
  • The customer repays the course fee in equal installments with no additional cost.
  • APR is clearly mentioned in the KFS.

Low-Cost EMI

  • The loan is structured under a Low-Cost EMI scheme.
  • A portion of the course fee is borne by the institute, reducing the borrower's cost.

Personal Loan - Fixed

  • Currently available by invitation only to existing Varthana customers who have completed their student loans without default.
  • A personal loan facility is provided, ranging from Rs. 50,000 to Rs. 200,000, based on eligibility and past exposure with Varthana.
  • Repayment is made with applicable interest as per the KFS and loan agreement.
  • The loan is disbursed into the borrower's bank account.

Stages of Digital Lending

  • Application Submission - The customer applies for a loan through the Sparsh link and uploads relevant documents.
  • Bureau Review - Credit bureau checks are conducted.
  • Credit Review - The application is evaluated for approval or decline.
  • KFS Acknowledgment - The applicant reviews and acknowledges the Key Fact Statement (KFS).
  • Loan Agreement Execution - The customer signs the digital loan agreement electronically.
  • KYC Verification - Completion of eKYC and vKYC processes.
  • Institute Confirmation - Verification of admission and course details by the institute.
  • Loan Disbursement* - The approved loan amount is disbursed directly to the institute.

*In the case of personal loans, the loan amount is transferred to the borrower's personal bank account.

Customer Care

For any service requests, disputes, or complaints, please reach out to our Customer Care team at the contact number or email ID provided below.

Nodal Grievance Redressal Officer:

Name: Mr. Chandra Kumar CS

Designation: Principal Nodal Officer

Address: Varasiddhi, No. 5BC - 110, 3rd Floor, Service Road, 3rd Block HRBR Layout, Bangalore – 560043

E-mail: [email protected]

Telephone: +91-080 - 68455777

For any queries, please contact Customer Care.

Facility of complaining Click Here.

Internal Grievance Redressal Mechanism Click Here.

RBI’s Complaint Management System Click Here.

Privacy Policy of the Digital Lending Click Here.

Terms and Conditions of the Digital Lending Click Here.

If a complaint lodged by the borrower against the Bank or any Lending Service Provider (LSP) engaged by the Bank is partially or fully rejected, or if the borrower is not satisfied with the Bank’s response, or has not received any reply within 30 days from the date the Bank received the complaint, the borrower may escalate the matter by filing a complaint with the Reserve Bank’s Complaint Management System (CMS) at https://cms.rbi.org.in.