LSP
✆ Customer Helpline - 080-68455777   📧 Existing Customer - [email protected]   📧 New Sales Enquiries - [email protected]

A transparent view of how Varthana and its financial partners work together across every stage of the loan journey.

Varthana, leveraging its status as an NBFC, serves as a key Lending Service Provider (LSP), strategically partnering with banks and other NBFCs to facilitate and service their student loan portfolios.

How the Loan Model Works?

The loan process is a collaborative effort between Varthana and its financial partners.
Following are the loan services managed by Varthana and Bank/NBFCs:

  • Application Sourcing (Varthana): Varthana initiates the process by identifying and sourcing qualified student loan applications.
  • Verification & Underwriting (Bank/NBFC): The partner Bank/NBFC takes over to conduct crucial steps, including KYC verification and underwriting (credit assessment).
  • Disbursement (Varthana & Bank/NBFC): Upon approval, Varthana assists the customer to finalize the necessary documentation, allowing the Bank/NBFC to disburse the funds.
  • Repayment & Collection (Varthana): Post-disbursement, Varthana manages the customer relationship, handling the collection of EMIs, particularly focusing on managing and recovering payments from delinquent accounts.

LSP Grievance Redressal Mechanism:

Customer Care

For any service requests, disputes, or complaints, please reach out to our Customer Care team at the contact number or email ID provided below.

In case if the customer does not get satisfactory response within the turnaround time of 21 days, then the borrower can reach out to the following Nodal Grievance Redressal Officer.

Nodal Grievance Redressal Officer:

  • Name: Mr.Chandra Kumar CS
  • Designation: Principal Nodal Officer
  • Address: Varasiddhi, No. 5BC - 110, 3rd Floor, Service Road, 3rd Block HRBR Layout, Bangalore – 560043
  • E-mail: [email protected]
  • Telephone: +91-080 - 68455777

For RBI’s Complaint Management system Click Here.

For Sachet Portal: Click Here.

For Privacy Policy of the Digital Lending Click Here.

For Terms and Conditions of the Digital Lending Click Here.

Following is list of financial partners; The borrower can reach out to the respective regulated entity for any further queries.

Name of RE
(Regulated entity)		 Address Website Email ID and Phone Number Privacy Policy Link
GyanDhan Financial Services Pvt Ltd Senbonzakura Consultancy Pvt. Ltd. No.262, First Floor, Westend Marg, Saiyad-Ul-Ajaib Extension, Saket, New Delhi - 110030 https://www.gyandhan.com [email protected], Ph No. 9311124830 https://www.gyandhan.com/Privacy-Policy.pdf

Digital Lending Products Under LSP Model

Normal Fixed Loan

  • Eligible Loan is provided for the course fee.
  • Customer repays with applicable interest as specified in the KFS and loan agreement.

No-Cost EMI

  • The course fee is financed under a No-Cost EMI scheme.
  • Customer repays the course fee in equal installments with no additional cost.
  • APR is clearly mentioned in the KFS.

Low-Cost EMI

  • The loan is structured under a Low-Cost EMI scheme.
  • A portion of the course fee is borne by the institute, reducing the borrower’s cost.

Personal Loan – Fixed

  • A personal loan facility is provided ranging from Rs 50,000 to 200,000 based on eligibility assessed by the Regulated Entity.
  • Repayment is made with applicable interest as per the KFS and loan agreement.
  • Loan is disbursed into the bank account of the borrower by the respective RE (Regulated Entity)

Subvention Loan

  • The course fee is financed under a 0% Interest scheme. The subvention fee would be borne by the institutes.
  • Customer repays the course fee in equal installments with no additional cost.
  • APR is clearly mentioned in the KFS.