Talk to us
-
Say Hi on WhatsApp
96863 13411
-
Call us
080 6845 5777
-
Email us
[email protected]
-
Find your nearest branch
Your details are submitted successfully.
Customer Complaint and Grievance Redressal
Level 1
A Customer can submit the complaint at any of the Customer touch-points mentioned below.
Contact the Branch Manager
Call our Customer Helpline 080-68455777
Email us at [email protected]
Post the complaint to Varthana Finance Pvt Ltd, Varasiddhi, 3rd Floor, No. 5BC-110 Service Road, 3rd Block HRBR Layout, Bengaluru, 560 043, Karnataka, India
Level 2
If there is a delay in the resolution of the complaint or the Customer is not satisfied with the resolution provided on the complaint, he/she may choose to write to our Grievance Redressal cum Nodal Officer whose details are mentioned below.
Name - Mr. Chandra Kumar CS
Telephone Number - 080-68455777
Email ID - [email protected]
Address - Varthana Finance Pvt. Ltd., Varasiddhi, 3rd Floor, No. 5BC-110 Service Road, 3rd Block HRBR Layout, Bengaluru, 560 043, Karnataka, India
Level 3
If Customer is not satisfied with the resolution provided at Level 2, he/she may choose to escalate the complaint to our Principal Officer whose details are mentioned below.
Name - Mr. Brajesh Mishra
Telephone Number - 080-68455777
Email ID - [email protected]
Address - Varthana Finance Pvt. Ltd., Varasiddhi, 3rd Floor, No. 5BC-110 Service Road, 3rd Block HRBR Layout, Bengaluru, 560 043, Karnataka, India
Level 4
If Customer is still not satisfied with the resolution of the complaint, he/she may choose to write to the RBI Ombudsman through any of the touch points mentioned below.
Online Complaint Management System at https://cms.rbi.org.in
Email to Centralized Receipt and Processing Centre (CRPC) at [email protected]
Post the complaint to Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017