Vcare-The New Varthana Customer Care For Education Finance

VCARE – Varthana care for you

Home - VCARE – Varthana care for you

Dear Customer,

We have been honored and privileged to serve you, over your needs on education finance throughout the years. We thank you for your continued support and relationship with us, even in the difficult times where unprecedented situations affect our families, businesses, communities and way of life.

We at Varthana Finance aim to continue providing extended support to our Customers and would like to take this opportunity to introduce “VCare” – Our new Customer Experience initiative to

  • Serve you through a multi-channel support system
  • Respond and resolve all your queries and concerns within our committed timelines
  • Empower you to escalate your complaint to us in case you are not satisfied with our response

We are here for you

We understand that every customer is unique and special and so is the preferred way to interact with us! Therefore, we have dedicated multiple touchpoints for you to get any support from us.

  • Call – Speak to our Customer Experience Specialist in your preferred language at our helpline 080-68455777 Monday through Friday 10 AM to 6 PM IST, except national and public holidays
  • Email – Write to us at [email protected] from your registered email ID if you are an existing customer, or you can write to us at [email protected] if you are looking to avail our loan or any other customized product
  • SMS – Simply send “HELLO” to 92932 92932 from your mobile number, and we will contact you shortly to address all your enquiries on your loan account, our products, or services
  • Letter – Post a letter to us at Varthana Finance Pvt. Ltd., Varasiddhi, 3rd Floor, No. 5BC-110 Service Road, 3rd Block HRBR Layout, Bengaluru, 560 043, Karnataka, India
  • Website – You can submit your message on our website. To submit, click here
  • Branches – Walk-in to any of our branches near to you. Our branches are operational on Monday through Friday from 10 AM to 6 PM IST, except for national and public holidays. To locate, click here

We respect your time

We empathize with your efforts in reaching out to us and ensure that you get timely response on your queries, error free processing of requests and speedy resolutions on the complaints. That’s a promise. The turnaround time starts from the day we receive query, request or complaint from you with complete details.

List of Services Maximum Turn

Around Time

Response on the enquiries on your loan account, our processes & products 1 Working Day
Servicing requests involving demographic updates (Change in personal and contact details, Aadhar & PAN) 3 Working Days
Servicing requests involving any regular documents/statements (Welcome Kit, Statement of Account, Repayment Schedule & Loan Interest Certificate) 1 Working Day
Servicing requests involving payouts (Refund/Adjustment of excess payment or failed transaction) 7 Working Days
Servicing requests involving any other documents (Foreclosure letter, List of Documents & Property Documents) 15 Working Days
Servicing requests involving financial updates (Change in NEFT, ECS, SI or bank account) 7 Working Days
Servicing requests for approval-based cases (balance transfer, foreclosure, moratorium, restructuring, cancellation of loan) 15 Working Days
Complaints on demographic updates, documents & statements, fees & charges, payments & payouts 5 Working Days
Complaints on mis-selling, wrong/incomplete information, wrong commitment, collection/recovery process or delayed loan disbursement 10 Working Days

We value you

We are committed to resolve our customer complaints on priority. If you are not satisfied with the response or resolution provided to you on your complaint, you may choose to escalate the complaint to our Grievance Redressal cum Nodal Officer at [email protected]. We shall take all necessary steps to redress and resolve the grievance and to send a response as soon as possible and, in any case, not later than a maximum period of 21 working days from the receipt of your complaint.