Customer Complaint
✆ Customer Helpline - 080-68455700   📧 Existing Customer - [email protected]   📧 New Sales Enquiries - [email protected]

Customer Complaint and Grievance Redressal

Level 1

A Customer can submit the complaint at any of the Customer touch-points mentioned below.

Contact the Branch Manager

Call our Customer Helpline 080-68455700

Email us at [email protected]

Post the complaint to Varthana Finance Pvt Ltd, Varasiddhi, 3rd Floor, No. 5BC-110 Service Road, 3rd Block HRBR Layout, Bengaluru, 560 043, Karnataka, India

We are committed to ensuring that all grievances received are acknowledged within 48 hours and resolved within 15 working days.

Level 2

If the customer is unsatisfied with the resolution provided at Level 1 or Grievance remains unresolved for a period of 15 days, Customer may choose to write/escalate to our Grievance Redressal cum Nodal Officer whose details are mentioned below.

Name - Mr. Chandra Kumar CS

Telephone Number - 080-68455700

Email ID - [email protected]

Address - Varthana Finance Pvt. Ltd., Varasiddhi, 3rd Floor, No. 5BC-110 Service Road, 3rd Block HRBR Layout, Bengaluru, 560 043, Karnataka, India

Grievance Redressal Officer shall examine the grievance and endeavor to resolve the same within 15 working days from the date of escalation.

Level 3

If the customer is unsatisfied with the resolution provided at Level 2 or Grievance remains unresolved for a period of 15 days from date of escalation. Customers may choose to further escalate the complaint to our Principal Officer whose details are mentioned below.

Name - Mr. Brajesh Mishra

Telephone Number - 080-68455700

Email ID - [email protected]

Address - Varthana Finance Pvt. Ltd., Varasiddhi, 3rd Floor, No. 5BC-110 Service Road, 3rd Block HRBR Layout, Bengaluru, 560 043, Karnataka, India

The Principal Officer shall examine the grievance and endeavor to resolve the same within 15 working days from the date of escalation to Level 3.

Level 4

If the customer is unsatisfied with the resolution provided at Level 3 or Grievance remains unresolved for a further period of 15 days, Customer may choose to write to the RBI Ombudsman through any of the touch points mentioned below.

Online Complaint Management System at https://cms.rbi.org.in & https://sachet.rbi.org.in/

Email to Centralized Receipt and Processing Centre (CRPC) at [email protected]

Post the complaint to Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017